Privacy Policy

This Privacy Policy explains how God Of Wins Casino may collect, use, store and protect information when players visit the website, create an account, use casino services or contact support. It is intended to provide clear information for players in Australia about the way personal data is handled. By using the website, players should read this policy together with the applicable website terms and any notices shown during registration or when a particular service is used.

God Of Wins Casino operates under a Curaçao Gaming Authority licence, reference number OGL/2024/589/0556, issued to GBL Solutions N.V. The site uses HTTPS TLS encryption and follows EU-aligned privacy practices.

Information we may collect

The information handled by an online casino generally depends on how a player uses the website and the services available. Some information is provided directly by the player, while other information is collected automatically when the website or account is used. We aim to collect information that is reasonably needed to operate the service, meet legal and security requirements, provide assistance and improve the player experience.

Account and identity information

When a player registers or updates an account, we may handle details such as their name, date of birth, contact details, username, account preferences and information needed to manage access. We may also handle information submitted during identity or age checks. This can include verification documents and related information used to confirm that an account belongs to the person using it and that the player is eligible to use the service.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be processed through payment providers or other service partners. Depending on the payment method, we may receive information such as transaction references, payment status and limited payment details. We do not need to receive or retain every detail held by a payment provider in order to record and manage a transaction.

Technical, device and usage information

When a player visits or uses the website, technical information may be collected, including an internet protocol address, browser type, operating system, device identifiers, language settings, approximate location information, pages viewed, links used, session details and information about how the website performs. We may also handle information about login activity, security events and interactions with support.

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support security, understand website usage and help present relevant communications. Some cookies are necessary for core functions, while others help us analyse or improve the website. Players can manage or restrict cookies through their browser settings. Disabling some cookies may affect website features, account access or the way pages operate.

How information is used

Personal information may be used for the following purposes. The particular use will depend on the information involved, the service requested and the circumstances in which it was collected.

Creating, maintaining and administering a player account.
Processing deposits, withdrawals and other account transactions.
Providing casino services, displaying account information and keeping records accurate.
Confirming a player’s identity and age, where checks are required.
Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, cheating and other suspicious or prohibited activity.
Protecting the website, systems, players and service providers from security threats and technical abuse.
Responding to questions, complaints, requests and support enquiries.
Sending service messages about an account, transactions, security, changes to the website or other important matters.
Sending marketing or promotional communications where permitted and where the player has provided consent or another lawful basis applies.
Understanding website use, testing features, troubleshooting faults and improving products, content and customer experience.
Meeting legal, regulatory, tax, accounting, record-keeping and other compliance obligations.
Establishing, exercising or defending legal rights and handling disputes.

Where information is used for marketing, players may be able to change their preferences or withdraw consent. Withdrawing marketing consent does not affect the lawfulness of marketing sent before the withdrawal and does not stop essential service or security communications.

Sharing and service providers

Information may be shared where reasonably necessary with providers that help operate the website and services. These may include identity and verification providers, payment processors, technology and hosting providers, security services, customer support tools, analytics providers and professional advisers. Such providers should receive information relevant to the services they perform and may be required to handle it securely and only for permitted purposes.

Information may also be disclosed where required or permitted by law, in response to a valid legal process, to protect the rights and safety of players or others, or in connection with preventing fraud and other unlawful activity. If business operations change, information may be transferred as part of a restructure, sale, merger or similar transaction, subject to applicable privacy requirements.

Security, storage and retention

Reasonable technical, organisational and administrative measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure transfer methods and staff or provider procedures. No website, transmission method or electronic storage system can be guaranteed to be completely secure, so players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Personal information may be stored or processed using systems operated by the website or by service providers. Depending on the service and the provider, information may be handled in Australia or another country. Where information is handled by another organisation, appropriate arrangements and safeguards may be used as required by applicable privacy obligations.

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, identity, security and compliance records must be retained for a period required by law even after a player closes an account. When information is no longer required, it may be securely deleted, de-identified or otherwise disposed of in accordance with applicable requirements.

Children and account eligibility

The services are intended for eligible adults and must not be used by people who are not permitted to gamble under applicable requirements. We may use age and identity information to help prevent ineligible access. If a parent, guardian or another person believes that information relating to an ineligible person has been provided, they can contact support so the matter can be reviewed.

Privacy choices and data rights

Players may have rights relating to their personal information, subject to applicable law and reasonable verification requirements. These rights can include asking what information is held, requesting access to a copy, asking for inaccurate or incomplete information to be corrected, requesting deletion, and withdrawing consent to marketing. Players may also ask questions about how information is used, request an explanation of a particular handling practice or raise a concern about privacy.

How to make a request

To exercise data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@godofwinscasino.wtf. Please describe the request clearly and provide enough information for the relevant account or records to be identified. We may need to verify the requester’s identity before releasing, changing or deleting information. This helps protect accounts and prevents personal information from being disclosed to the wrong person.

A request to delete information may not always result in immediate or complete deletion. For example, information may need to be retained to meet legal or compliance obligations, prevent fraud, resolve a dispute, protect security, complete a transaction or establish and defend legal claims. Where deletion is not possible, we will generally seek to restrict use to the reason the information must be kept, where this is required or appropriate.

Players can also manage marketing preferences by using an unsubscribe or preference option included in a marketing message, where available. Opting out of promotional communications will not normally remove essential messages about account security, transactions, responsible use of the service or important changes to the website.

Changes to this policy

This Privacy Policy may be updated when services, technology, legal requirements or information-handling practices change. The latest version will be made available on the website and will show the relevant policy content applying to future use. Players should review this page from time to time, particularly before providing new information or continuing to use the services after a material update.